Adoption of Social Media by customer service departments is mandatory and can have a very positive impact on customer experience and bring change to the Marketing/Customer Service balance in companies.
Monthly Archives: June 2011
Business and Relationships
What you can learn about social business in the Farmer’s Market Saturday mornings is farmer market’s day Guarulhos, Brazil, where I grew up. My mom is a customer of this particular meat stand for more than 35 years now. Last week I was in Brazil and woke up early on Saturday to accompany her grocery shoppingContinue reading “Business and Relationships”
Brasil 2011: O futuro aqui ou exuberância desvairada?
Impressões da visita de um Brasileiro morando no exterior a 20 anos em Junho de 2011.
Uma Visão Brasileira do Vale do Silício
Dois dias (ou décadas) no Vale do Silício Era um domingo em 1991 quando recebi uma ligação. “Quer ir morar na California?”. Em 92 me mudei de São Paulo, onde nasci e cresci, para o Vale do Silício. Vim para ajudar a construir a Cyclades (uma empresa brasileira que se tornou global), com a idéiaContinue reading “Uma Visão Brasileira do Vale do Silício”
Marcio Saito 