Hetchy-Hetchy is Yosemite’s sister valley. It was flooded early in the 20th century and today provides electricity and water to San Francisco and areas of SoCal. We hiked along the lake shore for about 6 hours yesterday and visited some of its waterfalls. In the morning, the surface of the water was perfectly still, creatingContinue reading “Mirror Image: Hetchy-Hetchy Lake”
Monthly Archives: August 2011
Business Decisions, Analysis and Social Media
When we switch from asking (Surveys, Interviews) to listening (in Social Media channels), does the data we collect become less objective?
Online Dating for Social Media Addicts
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Are CRM and Social CRM the same thing?
This is just me playing with the eternal terminology discussion on CRM and Social CRM while experimenting with an animation tool, with results that (at least for me) are hilarious.
Brazilian Food: Churrasco
The blog post is here.
Customer Service: Not Saving Transaction, but Keeping Company Promise
Customer Service: You are not trying to save a transaction, you are keeping the company promise to its customers.
Marcio Saito 