Category Archives: Uncategorized

(this post originally written for Daitan Blog) Once upon a time, people just wrote code and then run it to find how well it worked. Working individually, the developer was able to iterate quickly until the software was useful to solve a real problem. By the 1990’s, as software became more complex, it was brokenContinue reading “The Road to Continuous Delivery in SW Development”

(this post originally written for Daitan Blog) It took more than 100 years from the invention of the telephone to the point where virtually every home in the developed word had a phone line. In the mid-1980’s the first cellular networks appeared and, 25 years later, we get to the point where there are 6Continue reading “The Road to Universal Coverage in Real-Time Communications”

(This post originally written for Daitan Blog) There are two rational reasons why customers of software development projects are still attracted to fixed-price contracts: Budget predictability Transfer of technical  risk to the provider The title of this post calls that a myth because in exchange for offloading the technical risk, the customer usually assumes theContinue reading “The Myth of Fixed-Price in Software Development”

(Originally written by Marcio Saito for Daitan Blog) It was early 1900’s when the telephone become a medium for real-time communications. It took us 100 years to build a telecom infrastructure that brought a phone line to virtually every home in the developed world. But that picture of universal coverage is changing rapidly. As ofContinue reading “The End of Telecom (as we know it)”

(originally written for Daitan Blog) In the past years, communications applications such as Skype and FaceTime have revolutionized how consumers use computers to communicate in real-time. Grandma talks and interacts with her grandchildren even when they live thousands of miles apart. Now WebRTC, an emerging standard for real-time communications, is gathering a lot of attention.Continue reading “WebRTC and Business Applications”

(This was originally written for Daitan Blog) What is WebRTC? Why is it Relevant to Customer Service? WebRTC is an emerging standard to enable real-time communications (voice, text, video, data) directly on a web-browser running in any machine or mobile phone. It is like having ubiquitous Skype, but without the need to install any proprietary application orContinue reading “Customer Service and WebRTC: A Technology Game Changer”

(originally written for Daitan blog) In the past decade or so the software industry has moved from waterfall to Agile Software Development methods. In waterfall development, marketing and engineering signed a “contract” based on a fixed scope of work (the “Product Requirements Document”) and embarked in a long project based on engineering estimates of executionContinue reading “Top 3 Requirements for Agile Outsourcing”