Monthly Archives: May 2013

(Originally written by Marcio Saito for Daitan Blog) It was early 1900’s when the telephone become a medium for real-time communications. It took us 100 years to build a telecom infrastructure that brought a phone line to virtually every home in the developed world. But that picture of universal coverage is changing rapidly. As ofContinue reading “The End of Telecom (as we know it)”

(originally written for Daitan Blog) In the past years, communications applications such as Skype and FaceTime have revolutionized how consumers use computers to communicate in real-time. Grandma talks and interacts with her grandchildren even when they live thousands of miles apart. Now WebRTC, an emerging standard for real-time communications, is gathering a lot of attention.Continue reading “WebRTC and Business Applications”

(This was originally written for Daitan Blog) What is WebRTC? Why is it Relevant to Customer Service? WebRTC is an emerging standard to enable real-time communications (voice, text, video, data) directly on a web-browser running in any machine or mobile phone. It is like having ubiquitous Skype, but without the need to install any proprietary application orContinue reading “Customer Service and WebRTC: A Technology Game Changer”

(originally written for Daitan blog) In the past decade or so the software industry has moved from waterfall to Agile Software Development methods. In waterfall development, marketing and engineering signed a “contract” based on a fixed scope of work (the “Product Requirements Document”) and embarked in a long project based on engineering estimates of executionContinue reading “Top 3 Requirements for Agile Outsourcing”