Gratitude is a positive emotion we feel in acknowledgment of a benefit we have received. Saying “Thank You” is the way to express that emotion which, I believe, is the basis of life in community. It recognizes the fact that we depend on one another to live, to be ourselves.
Category Archives: Social Media
Crowdsourcing: Knowledge Has a Long Tail
Why the Crowds will beat the Experts The history of human civilization is tightly connected with our ability to use language to organize groups of people to tackle complex problems and projects that are beyond the abilities of a single person. Today, most organizations in our society (governments, armies, companies) structure themselves in a Hierarchical Pyramid, withContinue reading “Crowdsourcing: Knowledge Has a Long Tail”
My Private Parts
When companies become more transparent, they will find that it is easier, not harder, to conduct business that way.
Solo Traveling in Canada – Hosteling, Technology and Photography
Highlights of vacation in Western Canada and thoughts on how the solo travelling experience is changing because of technology.
Symbols, Storytelling and Corporate Culture
How to manage the culture of the organization as new employees join and mesh with existing employees?
8 Checkpoints for Customer Engagement
Only you know what applies to and works for your business, but here are a few points to consider when re-evaluating the way your company engage with customers.
Business Decisions, Analysis and Social Media
When we switch from asking (Surveys, Interviews) to listening (in Social Media channels), does the data we collect become less objective?
Online Dating for Social Media Addicts
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Customer Service: Not Saving Transaction, but Keeping Company Promise
Customer Service: You are not trying to save a transaction, you are keeping the company promise to its customers.
Sales Presentations: Are You Hot or What?
Being able to deliver a good presentation is an important skill for a Salesperson. Now, beyond the basics, have you thought about how engaging you presentations are? Thinking about use of media and presentation style based on your goals is what make presentations effective.
Marcio Saito 