Monthly Archives: June 2010

[tweetmeme source=”Marcio_saito” only_single=false] Is it about technology or attitude? Think of a company you really love as a customer. Think about what makes you love it. Chances are that it is not because they have such perfect product and processes that ensure a consistent experience every time. You love a company because they interact withContinue reading “The “Social” in Social CRM”

[tweetmeme source=”Marcio_saito” only_single=false] Corporate Structures Need to Become More Flexible and Fluid Starting today and for the next four weeks, people from the townships of Soweto to the beach villages in Brazil to the industrial towns in Northern England to the train stations in Tokyo will be brought together for several hours at a timeContinue reading “Social Business is Like Brazilian Soccer”

[tweetmeme source=”Marcio_saito” only_single=false] Social Business is a revolutionary idea leading to an evolutionary transformation “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten.” Bill Gates In 1998, the popular consensus was that the Internet was creating a “New Economy” andContinue reading “The Future is Not Tomorrow”