Category Archives: Uncategorized

(this post originally written for Daitan Blog) It took more than 100 years from the invention of the telephone to the point where virtually every home in the developed word had a phone line. In the mid-1980′s the first cellular … Continue reading →

(This post originally written for Daitan Blog) There are two rational reasons why customers of software development projects are still attracted to fixed-price contracts: Budget predictability Transfer of technical  risk to the provider The title of this post calls that … Continue reading →

(Originally written by Marcio Saito for Daitan Blog) It was early 1900′s when the telephone become a medium for real-time communications. It took us 100 years to build a telecom infrastructure that brought a phone line to virtually every home … Continue reading →

(originally written for Daitan Blog) In the past years, communications applications such as Skype and FaceTime have revolutionized how consumers use computers to communicate in real-time. Grandma talks and interacts with her grandchildren even when they live thousands of miles … Continue reading →

(This was originally written for Daitan Blog) What is WebRTC? Why is it Relevant to Customer Service? WebRTC is an emerging standard to enable real-time communications (voice, text, video, data) directly on a web-browser running in any machine or mobile … Continue reading →

(originally written for Daitan blog) In the past decade or so the software industry has moved from waterfall to Agile Software Development methods. In waterfall development, marketing and engineering signed a “contract” based on a fixed scope of work (the … Continue reading →