Monthly Archives: August 2011

Mirror Image: Hetchy-Hetchy Lake


Hetchy-Hetchy is Yosemite’s sister valley. It was flooded early in the 20th century and today provides electricity and water to San Francisco and areas of SoCal. We hiked along the lake shore for about 6 hours yesterday and visited some … Continue reading

Posted in Art/Photo, Outdoors, Uncategorized | Leave a comment

Business Decisions, Analysis and Social Media


When we switch from asking (Surveys, Interviews) to listening (in Social Media channels), does the data we collect become less objective?
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Posted in Social Media, Uncategorized | Leave a comment

Online Dating for Social Media Addicts


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Are CRM and Social CRM the same thing?


This is just me playing with the eternal terminology discussion on CRM and Social CRM while experimenting with an animation tool, with results that (at least for me) are hilarious. Continue reading

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Brazilian Food: Churrasco


The blog post is here.

Posted in Life | 1 Comment

Customer Service: Not Saving Transaction, but Keeping Company Promise


Customer Service: You are not trying to save a transaction, you are keeping the company promise to its customers. Continue reading

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