Monthly Archives: May 2011

Klout: Like.

Posted on May 23, 2011 by

This post discusses the usefulness of general social media engagement scores like Klout and Peerindex. Continue reading →

Posted in Social Media, Uncategorized | 4 Comments

Direto do Vale

Posted on May 18, 2011 by

Para updates direto do Vale do Silício, siga @Marcio_Saito no Twitter ou monitore #diretodovale. 18/Maio – Depois de fechar a Flip, Cisco está tentando vender Webex e Linksys. [ingles]  http://ow.ly/4XVgl

Posted in DiretodoVale | Leave a comment

Um dos 50

Posted on May 16, 2011 by

@Marcio_Saito vai blogar em Português! Continue reading →

Posted in DiretodoVale | Leave a comment

Social Media and B2B Sales – Change is coming

Posted on May 12, 2011 by

Last week I wrote about Customer Service and Twitter and argued, among other things, that first experiences with social media are not necessarily sustainable. There is unrealistic optimism that social media can solve all problems in Customer Service (and Marketing, of … Continue reading →

Posted in Social Media, Uncategorized | 5 Comments

Customer Service through Twitter – Sustainable?

Posted on May 5, 2011 by

This post discusses the use and long-term role of Twitter and other social media channels in Customer Service. Continue reading →

Posted in Social Media, Uncategorized | 2 Comments