Monthly Archives: January 2011

This post argues that Quora’s Q&A format is interesting, but community knowledge aggregation will continue to happen in places like Wikipedia. Continue reading →

In the past few days, I’ve had several great conversations in different forums that happened to share a common thread. “Is it possible or useful to analyze unstructured social data?” I argue that it is possible, but it might not … Continue reading →

There is broad consensus (at least among industry observers, vendors, consultants, analysts…) that companies need to become more “social” to remain competitive in the next years. “Social”,  in this case, mean many different things but generally is the business response … Continue reading →

Not Love at First Sight I met Twitter for the first time a year ago today.  I was not particularly impressed after our first interaction. I don’t think Twitter was either. It did not talk back to me. I could … Continue reading →

I have recently written about how moving to a social business model requires us to shift our thinking on metrics and accountability. My argument has been that metrics need to reflect the real business impact (the example was Customer Service being … Continue reading →