Monthly Archives: August 2010

Customers Want to Spread the Good News

Posted on August 30, 2010 by

Is Customer Service the new Public Relations? At the recent CRM Evolution conference, several of the speakers developed the concept that “Customer Service is the new Public Relations” (several others have written about it as well). Broadcasting your messages before … Continue reading →

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The Twitterfeed is Dead

Posted on August 28, 2010 by

Twitter is transport more than interaction tool When Wired Magazine recently declared on its cover “The web is dead“, it really meant that the Internet is becoming primarily a transport infrastructure and that applications (be it an iPhone app or … Continue reading →

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Where are the Early Adopters of Social CRM?

Posted on August 25, 2010 by

It is time to shift from Ideas to Execution – where does the path start? Even if you haven’t heard much about Social CRM, you know customers are empowered by the use of digital technology and changing the way they engage … Continue reading →

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Making Caipirinha

Posted on August 22, 2010 by

Some of my friends will engage in long discussions on what is “the” recipe and process to make a “real” Caipirinha, but the traditional Brazilian cocktail is really really simple. The word caipirinha translates to “country girl”, but that doesn’t … Continue reading →

Posted in Life, Uncategorized | 2 Comments

So, what is “Meritage”?

Posted on August 20, 2010 by

So we have another of our wine tasting dinners this weekend. Our theme this month is “Unusual Blend.” In the Old World, most wines are classic blends of different grapes. There are baseline proportions, but the wine maker will adjust … Continue reading →

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Engaging with the Social Customer

Posted on August 18, 2010 by

Everyone Represents the Company Social Business Series (V) The articles in this Social Business Series are being written for real-life SMB Leaders, who are busy running their business and have not had the time to read everything  in the emerging … Continue reading →

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Business Lessons from the Free Software Community

Posted on August 17, 2010 by

Engineers have something to teach Business People My involvement with Free and Open Source Software movement in the early 90’s is the root of the interest for Social Computing that brought me to Social Business/Social CRM. That was the first … Continue reading →

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Spanish Wines

Posted on August 14, 2010 by

We get together for wine tasting once a month or so. There is usually a theme and we each bring a bottle and a dish to share. Late last year we had a Spanish wine evening and, because I was … Continue reading →

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Climbing Half Dome

Posted on August 14, 2010 by

I have been to Yosemite some 30 times and climbed Half Dome a dozen times since 1994. I have mountaineering experience and the information in this post is correct to my knowledge, but it is for you to use at … Continue reading →

Posted in Outdoors, Uncategorized | 2 Comments

Visiting Brazil (for US Americans)

Posted on August 10, 2010 by

So I was born in Brazil and have lived in California for almost 20 years. I am often asked about travel in Brazil by my American friends. This post is meant to collect helpful information. How many days I need … Continue reading →

Posted in Travel, Uncategorized | 4 Comments